Terms of Service

Last updated: May 3, 2026

These Terms of Service ("Terms") govern your access to and use of FirstReach.AI ("FirstReach," "we," "us," "our"), including our website, AI receptionist service, and related features. By using FirstReach, you agree to these Terms. If you do not agree, do not use our service.

1. The Service

FirstReach provides an AI-powered call answering, lead qualification, and consultation booking service designed for personal injury law firms. The service includes:

24/7 inbound call answering via an AI agent
Structured personal injury intake data collection
Consultation scheduling and confirmation
Call summaries delivered by email or SMS
Optional CRM and calendar integrations (Pro plan)

2. What FirstReach Does Not Do

FirstReach is an intake and scheduling tool only. The service:

Does not provide legal advice of any kind
Does not form an attorney-client relationship on behalf of your firm
Does not guarantee that any caller will retain your firm
Does not guarantee uninterrupted availability at all times

Your firm remains solely responsible for evaluating prospective clients, establishing engagement terms, and providing legal services.

3. Account and Eligibility

You must be a licensed attorney or authorized representative of a personal injury law firm to subscribe to FirstReach. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Plans, Pricing, and Billing

FirstReach offers a subscription plan billed monthly. Current pricing is listed at firstreach.ai. We reserve the right to change pricing with 30 days' notice to active subscribers.

FirstReach ($289/mo): Up to 100 calls per month
Overages: Calls beyond your monthly limit are billed at $1.50 per call at the end of each billing cycle

The plan includes a 7-day free trial period. You will not be charged until the trial period ends. You may cancel at any time before the trial ends with no charge.

5. Cancellation and Refunds

You may cancel your subscription at any time by emailing hello@firstreach.ai. Cancellation takes effect at the end of the current billing cycle. We do not offer prorated refunds for partial months, except at our sole discretion for extenuating circumstances.

6. Call Recording and Data

Calls handled by FirstReach may be recorded and transcribed to generate intake summaries. You are responsible for ensuring your use of call recording complies with applicable federal and state laws, including two-party consent requirements in states such as California, Florida, and Illinois. FirstReach provides a disclosure at the start of each call that the call may be recorded.

Call data and intake summaries are your property. We do not use your clients' call data to train AI models or share it with third parties outside of what is required to operate the service.

7. Acceptable Use

You agree not to use FirstReach to:

Collect information under false pretenses
Violate any applicable law or regulation
Interfere with or disrupt the service or servers
Resell or sublicense access to the service without our written consent

8. Service Availability

We target 99.9% uptime but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance when possible. We are not liable for losses resulting from service downtime.

9. Limitation of Liability

To the maximum extent permitted by law, FirstReach's total liability to you for any claim arising from or related to the service shall not exceed the fees you paid to us in the three months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost revenue or lost cases, even if we were advised of the possibility of such damages.

10. Disclaimer of Warranties

The service is provided "as is" and "as available." We make no warranties, express or implied, regarding the accuracy of AI-generated intake summaries, the fitness of the service for a particular purpose, or the conversion of any call into a retained client.

11. Intellectual Property

FirstReach and its underlying technology, brand, and software are owned by us and protected by applicable intellectual property laws. You retain ownership of your firm's data, intake records, and call summaries.

12. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of Travis County, Texas.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be emailed to active subscribers at least 14 days before they take effect. Continued use of the service after changes take effect constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms? Contact us at:

FirstReach.AI
hello@firstreach.ai
firstreach.ai